Questions,
Answered

Nearly every rug in our collection is hand-knotted — a craft that takes months per piece and produces rugs built to last generations, not years. That level of quality and durability simply isn't found in mass-produced, machine-made rugs sold online or in big chain stores. Each piece is hand-inspected for construction, dye consistency, and finishing before it earns a place in our gallery.

Hand-knotted rugs are woven knot-by-knot on a loom, often taking months to complete — these are our most durable and valuable pieces. Hand-tufted rugs are made by punching yarn through a fabric backing with a tufting gun, faster to produce and typically more affordable. Each listing states which technique was used.

Serapi Couture marks our most exceptional pieces — rugs we consider true works of art, selected for their rarity, artistry, or historical significance. Any rug in our collection can carry the Couture distinction, regardless of style.

Every rug we carry is hand-knotted or hand-tufted by artisans whose craftsmanship is sought after internationally — the kind of skill mass production isn't built to replicate. Where GoodWeave certification is available for a piece's country of origin, you'll find the mark on that product's page.

Our collection is sourced from master weaving traditions across Afghanistan, India, Nepal, Pakistan, and Turkey, each piece reflecting the techniques and motifs of its origin.

Yes — we offer appraisal certificates for insurance purposes or to support a future trade-in. Reach out to our team to arrange one for a piece you own.

As a rule of thumb, leave 12–18 inches of floor visible between the rug's edge and the wall. For a living room, your front furniture legs should sit on the rug. We've got a full room-by-room size guide to help you narrow it down.

Yes — every product page includes our room visualizer, so you can preview the rug in a real setting before making a decision.

Yes, on select origins. Rugs from Nepal, India, and Afghanistan can be custom-made to your dimensions — we start from a piece you love, then produce a computer rendering so you can see exactly how it will look at your size before it's made. This is especially useful for designers presenting options a client couldn't otherwise visualize. Reach out to our team to start a custom commission.

Reach out to our team — we can often source a comparable piece in your dimensions, or start a custom commission on eligible origins.

Pricing reflects the rug's construction, materials, age, and provenance — hand-knotted pieces from renowned weaving regions command a premium over hand-tufted work. We price to be fair and transparent, not to negotiate down from an inflated number.

Reach out to our team to discuss options for viewing a piece in your space before you commit.

We accept all major credit cards and secure checkout through Shopify Payments.

Select pieces are marked for sale in our On Sale collection — we don't run storewide discount events, since every rug is priced fairly from the start.

We add new pieces to the collection every 2–4 weeks as we source and inspect new arrivals.

Each rug is professionally rolled and wrapped to protect it in transit, then boxed for shipping.

Most orders ship within a few business days of purchase, with delivery timing depending on your location.

Local delivery and in-showroom pickup are available for customers in the Los Gatos area — reach out to our team to coordinate.

Reach out to our team to discuss shipping options for your location.

We offer a 10-day full refund window from delivery.

Yes — we offer a 1-year exchange window if a piece isn't right for your space.

Return shipping is free via UPS within the USA and Canada.

Contact us with photos of what you received — if there's a meaningful discrepancy from the listing, we'll make it right.

Yes — we have a trade program for interior design professionals. Reach out to our team to learn more and get set up.

Contact our team with your professional credentials and we'll get you started.

Full specifications — including construction, materials, and dimensions — are available on every product page, and we're happy to provide additional documentation on request.

Yes, on rugs from Nepal, India, and Afghanistan — we produce a computer rendering at your specified size before production, so you can show clients exactly what they're getting.

Every rug is photographed in detail, and our team is available to answer questions or provide additional images before you buy. Our return and exchange policy applies regardless of location.

We photograph texture, pile, and any character marks up close, in addition to full-piece shots, so you know exactly what you're getting.

Yes — contact our team and we're glad to walk through any piece with you by phone or video before you commit.

Our showroom in Los Gatos, CA is open to visitors — reach out to arrange a time.

No. You can check out as a guest. Creating an account lets you track orders, save favorites, and access your purchase history — but it's not required.

You'll receive a shipping confirmation email with a tracking number once your order leaves our gallery. You can also track orders in your account dashboard if you're logged in.

Contact us as soon as possible and we can cancel or modify your order before it ships. Once a tracking number is generated, the order has left our facility and must go through our return process.

Email us or use live chat on the site — our team typically responds within one business day.